Good questions. Clear answers.
Know more before you move.
Start here for the details about estimates, services and your booking. For an answer specific to your move, get in touch.
Moving with Frontier
Let’s clear things up.
Every move is different. Your written estimate and booking terms explain the arrangement for your job.
Talk to Frontier →How do I request a quote?
Use Request a free quote to submit your move details without creating an account, or call 807-444-6987. Include the route, preferred date, home size, inventory and access conditions. A quote request starts the planning process; it does not confirm a booking.
What affects the cost of a move?
The amount being moved, distance, crew requirements, carrying access and requested services all matter. Stairs, a long carry, packing or furniture assembly can affect the work. Ask for a written estimate that identifies the scope, applicable charges and taxes.
Does Frontier complete the physical move?
Frontier Relocation plans and books moving services. A separate moving company completes the physical move. We identify that company and explain the arrangement before you confirm your booking.
Can you help outside Thunder Bay?
Frontier coordinates local and regional moves in Northwestern Ontario and longer routes across Ontario. Availability depends on the route, date and moving company. Send both addresses so we can check the arrangement for your move.
How far ahead should I get in touch?
Contact Frontier once you know your likely moving date. Give us any flexibility in pickup or delivery. Short-notice requests can be discussed, but a crew or date is only secured once the booking has been confirmed.
Is packing or furniture assembly included?
Only when included in your agreed service. Tell us which rooms need packing and which furniture needs disassembly or reassembly. Ask whether supplies and labour appear in the estimate.
What should I know about deposits and payments?
Review the amount, due dates and payment instructions in your written booking terms or invoice. Ask how any deposit is applied and what happens if plans change. Your account shows recorded invoices, payments and outstanding balances.
What happens if something is damaged?
Point out concerns promptly, take photos and keep your booking documents. Contact Frontier and the assigned moving company for the applicable reporting process. Ask about the company’s coverage, limits, exclusions and claim deadlines before confirming.
Can I change or cancel my move?
Contact Frontier as soon as possible. A different date, inventory or route may require a revised estimate and availability check. Any cancellation or rescheduling charges depend on your agreed written terms.
Where can I see my quote and balance?
If you submitted while signed in, use that same account. If you requested a quote without an account, contact Frontier for an update. Your customer account shows available quote information, invoices, recorded payments and receipts. Call or email Frontier if information appears to be missing.
Planning a move?
Let’s get your move started.
Tell us your route, preferred date and what you’re moving.